Refund and Returns Policy of Tippysparknie 

Effective Date: December 31, 2024

At Tippysparknie, we want you to be completely satisfied with your purchase of our luxury high heel shoes. If, for any reason, you are not happy with your order, we offer a straightforward Refund and Returns Policy to ensure a hassle-free process. Please read this policy carefully to understand the conditions under which you can return or exchange your items and receive a refund.

By purchasing from Tippysparknie (www.tippysparknie.com), you agree to the terms outlined below.

1. Eligibility for Returns

You may return your item(s) for a refund or exchange if:

  • The item(s) is/are unused, unworn, and in original condition (including all tags, packaging, and documentation).
  • The item(s) is/are returned within 30 days from the date you received your order.
  • The item(s) has not been damaged, altered, or worn outside of trying them on (for fit/comfort).

Items that do not meet these conditions, including sale or clearance items, are not eligible for returns or refunds.

2. Return Process

To return an item(s), please follow these simple steps:

2.1 Initiating a Return

To start a return, please contact our customer service team at info@tippysparknie.com or call us at (304) 822-4221. Please provide the following details:

  • Order number
  • Item(s) you wish to return
  • Reason for the return

Once your return request is approved, we will provide you with a Return Authorization Number and instructions on how to send your item back to us.

2.2 Packaging Your Return

  • Carefully pack the item(s) in their original packaging, ensuring that they are in new, unused condition.
  • Include the Return Authorization Number (provided by our team) inside the return package.
  • If possible, use the original shipping box and materials to prevent damage during return transit.

2.3 Shipping the Return

  • Return shipping costs are the responsibility of the customer, unless the return is due to a defect, error on our part, or a damaged product.
  • We recommend using a trackable shipping method to ensure your return is received safely. Tippysparknie is not responsible for lost or damaged return shipments.

Once we receive your returned item, we will inspect it to ensure it meets the return criteria. Please allow 7-10 business days for processing after we receive your return.

3. Exchanges

We understand that sometimes a different size or style may be required. To exchange your item(s), please follow the steps below:

3.1 Exchanging Items

If you’d like to exchange your item for a different size or style, please first initiate a return for the item(s) you wish to exchange. Once your return is processed, you can place a new order for the replacement item(s).

  • Return Process: Initiate the return as described above.
  • New Order: Place a new order through our website for the exchange item.

Please note that exchanges are subject to product availability.

4. Refunds

4.1 Refund Process

Once we receive your returned item(s) and verify that they meet our return conditions, we will issue a refund to your original payment method. Refunds will be processed within 7-10 business days from the date we receive your return.

  • Payment Method: Refunds will be made to the payment method used for the original purchase (credit card, PayPal, etc.).
  • Partial Refunds: In some cases, if the item is not returned in original condition (e.g., worn, damaged, or missing packaging), we may issue a partial refund, or we may reject the return entirely.

4.2 Non-Refundable Fees

Please note that shipping charges are non-refundable unless the return is due to a fault or error on our part (e.g., incorrect or damaged item). If you received free shipping on your order, the cost of shipping will be deducted from your refund.

5. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, we sincerely apologize for the inconvenience. Please follow these steps:

5.1 Reporting Damaged or Defective Items

  • Contact us immediately at info@tippysparknie.com or call (304) 822-4221.
  • Provide your order number and a description of the damage or defect, along with any photographs if possible.
  • Once we confirm the issue, we will provide you with a prepaid return label to send the item back to us at no cost to you.

5.2 Return of Damaged or Defective Items

  • Once the damaged or defective item is returned, we will inspect it.
  • If the item is deemed to be defective or damaged during shipping, we will issue a full refund or send a replacement (based on your preference, subject to availability).

6. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Sale or clearance items marked as Final Sale.
  • Items that have been used, worn, or altered outside of trying them on.
  • Gift cards or similar products.
  • Items returned after 30 days from the date of receipt.

7. International Returns

If you are returning an item from outside the United States, please be aware of the following:

  • Return Shipping Costs: International return shipping is the responsibility of the customer.
  • Customs Duties and Taxes: You may be subject to customs duties or taxes when sending items back to us. These charges are the responsibility of the customer.
  • Return Address: Please contact us at info@tippysparknie.com for detailed return instructions.

8. Contact Us

If you have any questions regarding our Refund and Returns Policy or need assistance with your return, please contact our customer service team:

Thank you for shopping with Tippysparknie. We strive to provide an exceptional shopping experience, and we are here to help should you need assistance with returns, exchanges, or refunds.

For more information on our products, services, and policies, please visit our website: www.tippysparknie.com.

Tippysparknie – Where Elegance Meets Craftsmanship in Every Step